Testimonials

Dear Kerns, What a delicious surprise! Thank you so much and also for the recipe. I'm looking forward to trying it. My Family and friends have admired my new floor and I'm sure, will mention it to others, at the moment I can't offer a referral, but I'll keep the card handy. It was a pleasure having you do one of my rooms. Workmanship was excellent and quickly done. Thanks again.

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Dear. Mr. Kerns:

I want to tell you personally that I am delighted with the Karastan carpet I bought from you with Shannon Gieryn's facilitation.  The install was nearly flawless and I am impressed and overjoyed with your installers' efficiency and professionalism. I did state this in the automated survey your company sent upon completion, but I am compelled to make a point of it and tell you personally because in my 35-year career  as a university prof I was constantly evaluating students and I can attest to a deterioration in students' conceptions of their own responsibilities over the years.  More to the point,  I have encountered my share of substandard contractors through the years.  In both situations, I have come to greatly appreciate people who took responsibility for their work and pride in it. 

Your installers fall into this group and they deserve special praise. I think the install group was led by Mr. Anthony Le Tour--at least that was the name on my phone's caller ID. One of his co workers was Perry, I think, and the other may have been Max, though I am least sure of his name. 

I had carpet replaced mid November in two bedrooms. From start to finish, they showed exceptional ability and pride in their work.  They immediately identified the problem with the carpet's tackless strip that my seller had installed in 2018-- and they rectified it promptly.  They told me their goal was to install so I would not be able to find the seam between carpet panels--and they did exactly that. They arrived promptly and left by noon, and they left both rooms immaculate.  In short, they were "artistes" who knew what they were doing, who valued their own work, and who wanted me to value it as well.    

They did have a small problem installing a floor guide for sliding doors in my guest bedroom, But I do understand that was not their purview. (In fact, how they flawlessly installed carpet around the shelving in the MBR closet remains an impressive feat.)  But Shannon gave me the name of Ron Maclean with whom I am working in hopes of rectifying to perfection. 

Clearly, Kerns Carpet was the right carpet company.  

- Gary R.

I want to share that my house was feeling very tired to me and I was thinking about moving to a condo and this new carpeting upstairs has restarted me in enjoying and loving my house again. It really is nice. Thank you!

- Susan S.

The install was nearly flawless. Punctual, professional, knowledgeable, thorough, efficient, focused, communicative, respectful, careful, proactive informing me of flaws in installation of original carpet and rectification during new install -- new, appropriate nails in tack strip, e.g. Even cleaned up building elevator upon departure (without my asking). I could not have had a better crew. 
They made me confident in my choice of Kerns for carpets.

- Gary R.

Everything was great from start to finish! Feeling excited to go and pick out carpet for our master bedroom now as this was such a great experience!

- Natalie H.

Very happy with my new carpeting & LVP flooring. Excellent sales person - Shannon - fantastic installers! Thank you all so very much!

- Barbara W.

The installer was more professional and cleaned up better than either the electrician and the plumbers that worked here. Very pleased with sales & installation.

- Brynne P.

Chris was friendly and very efficient and knowledgeable. Did a fantastic job of our vinyl plank flooring and carpeting. Awesome installer!

- Coleen B.

Dennis the installer was amazing. He took his time matching the pattern of the carpet. The seam is invisible. Best carpet install we've ever had done - and we've had a lot in the past years. He is #1 in my book. Took his time and was so clean.

- Lynn. L.

Sales reps were super helpful, accommodating, and patient with how long it took for us to make buying decision. Perry, the installer, was excellent; explained how to make adjustments for "out of square" stairs, hard worker with pleasant and happy personality.

- Julie B.

We can't say enough about John our sales rep and Tony our installer. Based on our experience, we will definitely do all of our flooring work Kerns. Both John and Tony were extremely knowledgeable and had great customer relation skills. We felt very comfortable with both of them and because of them Kerns - Brookfield is now our flooring source!!

- Joan and Steve Z.

John Guilford was exceptionally efficient, helpful, and kind during this emergency purchase to restore our home from damage caused by sewer backup. Perry, the installer, was also most helpful with the installation.

-Mary S.

Keith was great with sales. We've used him on a couple of occasions now. Tony was great with the installation.

- David M.

Awesome, helpful and pleasant salesperson, John. He made our carpet buying easy with his knowledge and recommendations. Our installers were excellent, professional and did a great job. And they were actually pleasant to have in my house - HARD WORKERS.

- Patti H.

Tony did a great job helping navigate our installation. There was an issue in the basement with glue vs. tacking and padding. Michael brought out padding so I wouldn't have to reschedule a 3rd installation time (the first time, we discovered asbestos tile under the carpet).

- John H.

We are so happy with the job the installers did. Walt and his team (Scott, Adam, Kevin, Travis, Jeremy, and Kayla), did all three of our flooring jobs. They were excellent! Very professional and skilled, very polite and pleasant. You can tell they know what they are doing. Our house has been transformed and up to date. Michael Kerns also excellent, he helped us make the right choices.

- Lori K.

I enjoy working with Rachel. She is knowledgeable and helpful. Our installer Tony did a great job and the end result is exactly what we hoped for.

- Jeffrey S.

The installers were exceptional. Involved us in the process by asking questions. Went way out of their way to accommodate us by painting our baseboards once they realized that the carper had a shorter pile and would reveal unpainted wood. We couldn't have been more pleased.

- Susan & Marc H.

The installers were very efficient and did a wonderful job. Even came out on an icy snow storm day and got the job done in a day.

- Dave & Sue C.

Keith was great to work with in the store and with phone calls, the two installers were also wonderful to work with - very helpful with unique floor situations (I had some holes in the old flooring that they covered up)... The Installation was great and very exact cutting plywood board on entryway exact match, appliance moved and put back perfectly, and done in only a couple hours - very professional and courteous.

- Kristina P.

Today the weather was awful and all the schools were closed. The installers were to arrive at 8, but came about 9:30. I didn't know if they would make it or not. They worked really hard when here and the job looks great! Luckily my husband had plywood and tarps to put in our living room so they could do the needed cutting. You can never count on WI weather.

- Susan M.

John was very helpful through the selection process and he offered us numerous options. Victor and his partner were extremely efficient and thorough. They were very kind and incredibly helpful. Grateful Kerns employs such great people to work with!!

- Anonymous

We are a past Kerns customer and would not shop anywhere else. That's why we used Kerns. Also, our sales specialist, John Guilford, was great wot work with and I would highly recommend him to anyone.

- Thomas & Marian R.